Contact Us

Have questions about Shipyu? Whether you need help connecting your inbox for automatic order import, troubleshooting a tracking issue, choosing the right plan, or wiring up our API into your operations stack — our team is here to help. Most support requests receive a response within one business day.

Email Support

For general inquiries, sales questions, billing, or technical support across tracking, integrations, and the developer API.

Live Chat

Get real-time help from our team. Available Monday–Friday, 9am–6pm EST.

Coming soon

Sales & partnerships

Evaluating Shipyu for your team, looking at high-volume pricing, or interested in carrier or platform partnerships? Our team will walk you through plans, integrations, and onboarding for operations teams shipping at scale.

Technical & API

Building on our shipping API, debugging webhooks, or integrating tracking into your ops stack? Send a detailed description with request IDs, timestamps, and the expected versus actual behavior so we can investigate quickly.

Press & media

Writing about Shipyu, the multi-carrier tracking space, or modern shipping operations? Reach out for product information, screenshots, brand assets, or a conversation with our team about what we are building.